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 | Should you have any questions or comments regarding an existing order, please feel free to contact us directly via email Being an online Ecommerce business we communicate mainly via email. Our support team is ready to answer any and all of your concerns within a guaranteed time frame of 24 hours but usually within the hour if emailed during business hours
TopDJGear's in-house staff of professional Club DJs and music producers have been providing professional advice, equipment and installation services to the industry for over a decade.
TopDJGear is owned and operated by DJs and specializes in providing advice to DJs and musicians of all levels. If you have any questions or do not see a particular product you are looking for on this web site, give us a call - chances are we will find it for you and provide you with the best prices possible!
At TopDJGear we strive to provide our customers with the highest level of customer care and to always provide high quality DJ Gear at the most competitive prices. We cater to DJ's of all levels.
We also specialize in providing Pro Audio Installation services for some of New York City's most popular clubs, restaurant and bars and various other entertainment venues.
8 Reasons Why Our Customers Keep Coming Back
1. Lowest Prices
Product specialists at TopDJGear constantly search the web and are immediately informed of the latest price changes in order to offer our customers the lowest available prices for the products we sell as soon as its available. In addition, we purchase our products in large quantites resulting in the best prices for our customers. Our prices will not be beat - if you see an item advertised at another retailer at a lower price, call or write us and we will beat it. This guarantee only applies to products sold by Manufacturer Authorized Retailers. Products offered by retailers selling grey market, refurbished or discontinued products and are Unauthorized Dealers by the manufacturer do not apply. Products sold by such unauthorized retailers will not have their warranties or service requests honored by the manufacturer.
2. 30-day "Hassle-Free" Money-Back Guarantee
Within 30 days of receipt of your shipment, our customers may return a product for a full refund less shipping costs (please see below for exclusions).
3. Factory sealed, new products from an Authorized Internet Retailer
TopDJGear is a Manufacturer Authorized Internet Retailer and unless otherwise noted, only offers new, brand name merchandise. As a result, the products we sell are covered by manufacturer warranties. We do not sell B-Stock or refurbished merchandise.
4. Huge product Selection, "One-Stop" Shopping Experience
TopDJGear offers one of the largest selection of DJ and Music Production Equipment on the Internet. By offering our customers a wide variety of products we provide them with the ability to select the equipment that best suit their individual needs and budgets. We also provide our customers with unique and innovative products that would be difficult to find elsewhere, offering them a "one-stop" shopping experience.
5. High quality, Professional Customer Service from DJs, musicians and producers
Our employees share a passion for music. Our staff consist of professional Club DJs and Music Producers working in New York City. At TopDJGear you will receive expert advice from true professionals - before, during and even more importantly, after your order has been taken.
6. Researched, Independent Product Information
We pride ourselves on providing our customers with the most comprehensive product descriptions, images and details. We also offer a Reviews Section for additional product information. By providing our customers with such information, we save our customers time, money and effort while enabling them to make the right decisions.
7. Quick Shipment
Most orders are processed within 24-48 hours, assuring our customers prompt delivery. Some items displayed may not be in stock at the time of order. In such circumstances, our customer support staff will contact the customer within 24 hours to inform them of such a delay.
8.We Respect Your Privacy
TopDJGear takes your security seriously and takes reasonable steps to protect your information. The following is a description of steps we take to protect your information from misuse when ordering through the TopDJGear.com online store.
Secure Socket Layer (SSL): Our store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time TopDJGear asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our host servers.
CISP Compliance: Our store-hosting provider is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
We employ a paperless order management system so that unauthorized people cannot access your information. Customer credit card information is not visible to employees not involved in the transactions process. Customer credit card information is automatically deleted from our secure servers after 30 days.
Our Policies
TopDJGear is committed to your satisfaction as a valued customer and we strive to provide the highest quality customer care and service. Unless otherwise specified, all products advertised are new, factory-sealed models.
Payment Options
We gladly accept Mastercard, Visa, American Express, Discover, check or money order and bank wires.
For Bank Wire Transfer, please add a $25USD fee in addition to the total order price because your bank & our bank deduct fees for this type of transaction. Instructions for Bank Wire Transfers will be emailed to you after you place your order.
Security and Privacy
We thoroughly investigate the validity of each credit card and will assist the authorities in prosecuting all fraudulent transactions.
When we request personal information from you (such as name, address, phone number and credit card number), it is done on secure servers. Your order is secured with the Secure Socket Layers (SSL) 128-bit encryption standard. SSL provides you with the freedom to shop online without the fear that your credit card information is being stolen.
For security reasons, credit card numbers are erased from orders more than 30 days old.
Privacy Policy by TRUSTe
Return Policy
If not completely satisfied with your purchase, return it within 30 days of shipment date for a refund, store credit or exchange. Refunds are for the value of the equipment only, less a 15% restocking fee (possibly greater, depending on the condition of the item). Both outbound and return shipping are your responsibility if an item is not purchased. All items (except those specified below) carry a 30-day return policy.
The following items are not returnable for any reason: DVD's, books, Final Scratch / Serato Scratch replacement records, open software, clothing, cartridges, styli, custom orders, lighting products, light bulbs, fog machines, fluids and juices, cables, headphones, cases, racks, lighting stands and any other stands, novelties, bulk products, speakers and PA cabinets, raw speakers, tweeters, slipmats, and jewelry.
Return Instructions
You must contact us through the Customer Service Request Form above for a Return Authorization Number (RA#) prior to returning your item. Items shipped without an RA number will be refused. Any item found defective upon receipt will be repaired under warranty immediately. All items returned must be in perfect condition, exhibit no scratches or other cosmetic damage and show no signs of wear. All original documentation and materials including, but not limited to warranty cards, instruction manuals and connecting cables must be included for timely refund, exchange or credit. For returns that do not meet these conditions, you may be subject to a 20% restocking fee. If you cancel an order which has already been shipped, or if you refuse the delivery of merchandise, you will be billed for any and all shipping charges, as well as a 10% restocking fee.
Return everything in its original condition! After you receive your RA number from us, write the RA number on the outside shipping box, NOT the manufacturer's box. Repack and double box using clear tape ONLY! Insure and ship your items back using a trackable service like FedEx, UPS or DHL. We are not responsible if your return gets lost in the mail. Please allow at least 2 weeks for return processing! Credit card purchases are credited back to the original card. All other purchases are refunded by company check.
Returning Defective or Damaged In Transit Items
If you receive merchandise damaged during transit, please complete the Customer Service Request Form above. A customer service representative will contact you within 24 hours. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt and be issued a Return Authorization number, or RA#. After this 72 hour period, the customer will be responsible for all return shipping costs.
Shipping Information / Free Shipping Promotion
Free Shipping Promotion
Free shipping offer is is valid for orders within the Continental United States where purchased products total over $199.00 USD and fall below specific over-size requirements and weighs less than 40 lbs. When prompted at checkout, US customers that meet these requirements must select "Free Ground Shipping (restrictions apply*)" as their shipping method in order to take advantage of this special promotion. This offer does not apply for expedited delivery or International orders.
For orders under $199 our Shipping Charges are actual cost calculated in Real-Time using the UPS shipping database.
International customers must select "UPS Worldwide Expedited". Canadian customers must select "UPS Standard to Canada" or "UPS Worldwide Expedited".
Shipments to Puerto Rico, Hawaii & Alaska must ship through UPS 3 DAY AIR, 2 DAY AIR OR NEXT DAY AIR.
All orders are verified prior to shipment. Customers must choose the appropriate shipping method in order to receive their order without delay.
Available Shipping Options:
Domestic Destination:
UPS Next Day Air Early A.M.®: Guaranteed overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to most other U.S. cities. Saturday delivery and pickup is available.
UPS Next Day Air®: Guaranteed delivery to all 50 states and Puerto Rico by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from remote locations may require additional time in transit. Saturday delivery and pickup is available for most US locations.
UPS 2nd Day Air®: Guaranteed delivery by the end of the second business day to all 50 states and Puerto Rico.
UPS 3 Day Select®: Guaranteed delivery by the end of the third business day to every address in the 48 contiguous states.
UPS Ground: Guaranteed day of delivery to all fifty states and Puerto Rico.
APO & FPO Addresses - Must select First Class Mail as Shipping Option
Enter "APO" or "FPO." when prompted
State/Province/Region field: Enter "AE" in the if the recipient is stationed in Europe, Canada, Africa, or the Middle East.
Enter "AA" if the recipient is stationed in the Americas.
Enter "AP" if the recipient is stationed in Asia or the Pacific.
Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.
Guam and U.S. Protectorates
Having trouble addresses for Puerto Rico, Virgin Islands (U.S.), Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia? Following these steps should help:
Country field: Select the correct place name from the drop-down menu. If the correct place is not listed, choose "United States."
Zip Code field: Always double check for the correct zip code.
Commercial Mail Receiving Agency (CMRA) Addresses
If you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
International Destinations:
UPS Worldwide Expedited(SM)*: Guaranteed delivery to more than 61 countries. Canada - typically two business days to most destinations. Mexico - typically within three business days. Major destinations in Europe, Asia, and Central and South America, typically within four or five business days.
UPS Standard To Canada: Guaranteed ground delivery to most addressees in the 10 provinces of Canada. Charges for customs clearance are not included in the rate. Brokerage charges, duties and taxes will be billed to the importer unless otherwise indicated by the shipper.
* Rates include routine in-house customs clearance by UPS Supply Chain Solutions(SM). Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS.
Please note, by ordering from us Internationally, you are accepting responsibility for ALL customs/duties/import taxes that may be levied by your respective country. International Rates include routine in-house customs clearance by UPS Supply Chain Solutions(SM). Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS. If an attempt is made to deny customs charges (especially for orders shipping to Canada), you will be billed for any outstanding amounts that are brought to Topdjgear's attention by an international courier. If a shipment is refused due to failure to pay customs/duties/import taxes, there will be a 20% restocking fee against the purchase price.
Please mail all correspondance (letters) to:
TopDJGear
33 Howard Street, #4,
New York, NY 10013
(888) 860-2696
Not sure where to start? See our DJ Basics / FAQ section and check out our User Forum.
There is a sales tax charge of 8.375% added to all orders shipped to any address in the state of NY.
While we do our best to check for errors, mistakes may occur. TopDJGear will not be held responsible for any typographical errors in specifications, image content, pricing or price changes. Actual specifications, weight, and prices of the products shown are subject to change without notice. Prices good until superseded by subsequent publications.
support@topdjgear.com
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